REMOTE SUPPORT
Remote, Real Time Support
Liburdi offers several tools and platforms to allow a Liburdi Engineer to provide support as required and provide real time written and verbal annotations to ensure maximum uptime.
REMOTE
SUPPORT
Remote, Real Time Support
Liburdi offers several tools and platforms to allow a Liburdi Engineer to provide support as required and provide real time written and verbal annotations to ensure maximum uptime.
Smart Glass
- Can be used with machine service and welding support
- Currently Supported On Zoom
- Live video/audio
- Live annotations during remote sessions
- One-to-Many collaboration
- Video Capture
- Connect to any Windows/Android/iOS device or browser
Solution Overview
The remote worker can connect using several different software programs to allow a Liburdi Engineer to provide support as required. Equipped with technology to see exactly what the other person can see and provide written and verbal annotations to ensure maximum uptime.
Remote Support Desktop
- Remote support desktop to direct machine interface
- Interactive dialogue box for enhanced communication
- Implemented for machine service, development and production support